Refund policy

Return & Refund Policy – ShopTamam

At ShopTamam, your satisfaction is our priority. We carefully check every product before dispatch so you can shop with confidence.

πŸ”„ Returns

You can request a return within 2 days of receiving your order.

To be eligible:

βœ… The product must be unused, unworn, and in original condition.
βœ… The original packaging must be included.
βœ… You must provide your order number or proof of purchase.

Customized, used, or damaged items may not be eligible for return.

πŸ’Έ Refunds

Once we receive your returned product, our team will inspect it and notify you via WhatsApp or email.

If approved, your refund will be processed within 1–3 business days.

Refunds may be issued through the original payment method or as store credit.

Delivery charges are non-refundable, except when the product is defective, damaged, or the wrong item was delivered.

πŸ” Exchanges

We offer exchanges for:

βœ… Defective products
βœ… Damaged products
βœ… Incorrect items received

Please contact us within 2 days of delivery to request an exchange.

πŸ“¦ How to Return

  1. Contact us via WhatsApp or email with your order number and reason for return.
  2. Our support team will review your request and provide return instructions.
  3. Pack the product securely and send it to the address provided by our team.

πŸ•’ Late or Missing Refunds

If your refund hasn't arrived:

  • Check your bank account or payment method.
  • Contact your bank or payment provider.
  • If you still need help, contact our support team.

πŸ“ž Need Help?

We're here to assist you.
πŸ“§ Email: shoptamam12@gmail.com
🌐 Website: shoptamam.store


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shoptamam12@gmail.com.